If your Granby team spends the day answering the same phone questions, an AI calling agent can take that load. ZahrionTech builds voice agents that handle inbound calls and, where you have consent, outbound calls for Granby businesses – connected to your calendar, CRM and phone system.
Manufacturers and suppliers in Granby take order-status, quote-request and supplier calls all day. The agent answers the routine ones from your ERP data and routes technical or commercial questions to the right department.
Tour operators, attractions and travel agencies in Granby get seasonal call spikes. The agent answers availability and itinerary questions, takes booking requests and replies in the caller’s language.
Farms, co-ops and food suppliers in Granby are often away from the desk. The agent takes orders and delivery requests, confirms pickup windows and logs everything for later.
A typical first release for Granby covers supplier delivery-slot bookings, quote-request intake, seasonal opening times, booking confirmations by SMS, seasonal stock and price questions and pickup-window confirmations. We begin with the calls that cost your team the most time and extend the agent once it is stable.
Covering Granby usually means covering the region: customers call from Montreal, Quebec City, Sherbrooke, Saint-Jérôme and Repentigny as well. A single agent can recognise the location a caller needs and book into the right branch or calendar.
Outbound calling in Canada means the CRTC’s telemarketing rules and the National Do Not Call List, with CASL applying to any follow-up messages. Callers must identify themselves, observe permitted calling hours and honour opt-out requests. Inbound calls from your own customers are much less regulated. Personal data is covered by PIPEDA or the applicable provincial privacy law in Quebec. In Quebec, customers also expect service in French, and Law 25 sets additional privacy duties, so we build bilingual French/English call flows. This is general information, not legal advice; have your counsel review any outbound calling programme.
Setup is a project, not a subscription form. We map your common call types, connect the agent to the booking and CRM tools you already use in Granby, tune the voice and wording, and review real transcripts with you after launch to improve answers. Scheduling logic follows Eastern Time.
Agents can be configured for more than one language and switch based on what the caller speaks. We test with recordings that reflect your real callers, because accuracy depends on audio quality and vocabulary, and we improve it from transcripts after launch.
No. We build, host and maintain the agent. You get call summaries and transcripts in the tools you already use, and you can ask us to change scripts, opening hours or handover rules whenever your business changes.
It depends on scope: the number of call types, integrations, languages and call volume, plus the telephony and speech usage costs of your provider. We do not quote a flat price without understanding your calls. After a first conversation you receive a scoped proposal.
Usually yes. Depending on your provider you either forward calls to the agent or move the number to a provider that supports it. Your customers keep dialling the number they already know.
Yes. You define when it transfers: on request, for complaints, for certain keywords or outside the agent’s remit. If nobody is available it takes a message and sends it to you straight away.