Small teams in Sherbrooke rarely have someone free to answer every call. A voice agent built by ZahrionTech picks up when your staff cannot, understands what the caller wants and either solves it on the call or hands over with a written summary.
Schools, colleges and training providers in Sherbrooke face enrolment peaks. The agent answers course, fee and deadline questions, books campus tours or advisory calls and sends the details by SMS or email.
Clinics and practices in Sherbrooke lose time to scheduling calls. The agent books, confirms and reschedules appointments, answers opening-hours and location questions, and flags urgent callers to staff immediately instead of handling anything clinical itself.
Manufacturers and suppliers in Sherbrooke take order-status, quote-request and supplier calls all day. The agent answers the routine ones from your ERP data and routes technical or commercial questions to the right department.
A typical first release for Sherbrooke covers routing to admissions advisers, open-day and campus-tour bookings, routing urgent callers straight to staff, opening hours, directions and parking questions, spare-parts availability checks and routing technical questions to engineers. We begin with the calls that cost your team the most time and extend the agent once it is stable.
We are not tied to one office: the agent answers for Sherbrooke, Montreal, Quebec City, Laval, Guelph and Kingston and anywhere else in Quebec where you operate, and everything is logged together in your CRM.
In Canada, outbound telemarketing is regulated by the CRTC’s Unsolicited Telecommunications Rules and the National Do Not Call List, and commercial electronic messages by CASL. Telemarketing calls are limited to set hours, callers must identify themselves and opt-outs must be honoured. Answering inbound calls from your own customers is far less restricted. Personal data is covered by PIPEDA or the applicable provincial privacy law in Quebec. In Quebec, customers also expect service in French, and Law 25 sets additional privacy duties, so we build bilingual French/English call flows. This is general information, not legal advice; have your counsel review any outbound calling programme.
We start with a short call about how your Sherbrooke phones are handled today: who answers, what callers ask, where the work ends up. From that we configure the voice, the conversation flow, the booking rules and the handover to staff, test it with realistic calls and go live in stages. Business hours, holidays and after-hours rules follow Eastern Time.
Agents can be configured for more than one language and switch based on what the caller speaks. We test with recordings that reflect your real callers, because accuracy depends on audio quality and vocabulary, and we improve it from transcripts after launch.
No. We build, host and maintain the agent. You get call summaries and transcripts in the tools you already use, and you can ask us to change scripts, opening hours or handover rules whenever your business changes.
It depends on scope: the number of call types, integrations, languages and call volume, plus the telephony and speech usage costs of your provider. We do not quote a flat price without understanding your calls. After a first conversation you receive a scoped proposal.
Usually yes. Depending on your provider you either forward calls to the agent or move the number to a provider that supports it. Your customers keep dialling the number they already know.
Yes. You define when it transfers: on request, for complaints, for certain keywords or outside the agent’s remit. If nobody is available it takes a message and sends it to you straight away.