Running a business in Quebec City means juggling the phone with everything else. ZahrionTech designs AI calling agents that take the repetitive calls off your plate – opening hours, bookings, order and status questions – and pass anything unusual to a person.
Public bodies and their contractors in Quebec City can use a voice agent for out-of-hours information lines, appointment booking and routing callers to the correct department.
Insurance brokers and agencies in Quebec City handle repeat questions about quotes, policy documents and claims status. The agent collects the first-notice details, books broker callbacks and escalates anything that needs a licensed adviser.
Tour operators, attractions and travel agencies in Quebec City get seasonal call spikes. The agent answers availability and itinerary questions, takes booking requests and replies in the caller’s language.
Document and opening-hours questions, appointment booking for services, quote callbacks, renewal reminders, availability and itinerary questions and seasonal opening times: these are the calls public sector & services teams in Quebec City tell us eat the most time, so they are the first ones we automate.
We are not tied to one office: the agent answers for Quebec City, Montreal, Sherbrooke, Laval, Hamilton and Kitchener and anywhere else in Quebec where you operate, and everything is logged together in your CRM.
Planning outbound AI calls in Canada? Check the National Do Not Call List, the CRTC’s calling-hour and identification rules and CASL for any text or email follow-up. Inbound call answering is the simpler place to start. Personal data is covered by PIPEDA or the applicable provincial privacy law in Quebec. In Quebec, customers also expect service in French, and Law 25 sets additional privacy duties, so we build bilingual French/English call flows. This is general information, not legal advice; have your counsel review any outbound calling programme.
We start with a short call about how your Quebec City phones are handled today: who answers, what callers ask, where the work ends up. From that we configure the voice, the conversation flow, the booking rules and the handover to staff, test it with realistic calls and go live in stages. Business hours, holidays and after-hours rules follow Eastern Time.
Yes. The agent runs continuously, so calls are answered instantly outside office hours, at weekends and during peak times. For anything it cannot or should not handle, it takes a message or transfers to your team during the hours you define.
Any business that handles repeat phone enquiries. In Quebec City the most common fits are public sector & services, insurance and tourism & travel, but the agent is configured around your own call types.
Yes, by default. The agent introduces itself as an automated assistant, can announce call recording where required, and hands over to a person whenever the caller asks. We configure the wording to match the rules that apply to you.
Outbound calling is far more regulated than answering inbound calls. Check the CRTC Unsolicited Telecommunications Rules, the National Do Not Call List, CASL where messages are involved and privacy law before launching any outbound campaign. We build in consent checks and opt-out handling, but you should confirm requirements with your own legal adviser.
A focused agent that answers, handles FAQs and books appointments can usually go live within a few weeks of agreeing scope. Connecting it to a CRM or booking system adds time. After a first call we give you a concrete timeline.