Missed calls are missed revenue. For businesses in Repentigny, Quebec, an AI calling agent picks up on the first ring, handles routine questions, books appointments and logs every conversation in your CRM, so your staff only deal with the calls that need a human.
Clinics and practices in Repentigny lose time to scheduling calls. The agent books, confirms and reschedules appointments, answers opening-hours and location questions, and flags urgent callers to staff immediately instead of handling anything clinical itself.
Retailers and online shops in Repentigny get calls about orders, returns and stock. The agent checks order status through your shop system, explains your return policy and hands complaints to a person.
Plumbers, electricians, HVAC and cleaning companies in Repentigny cannot answer the phone on a job. The agent picks up, asks what is wrong, gives your standard call-out information and books the visit into your schedule.
For healthcare, retail & e-commerce and home & field services businesses in Repentigny we usually start with routing urgent callers straight to staff, opening hours, directions and parking questions, return and exchange policy questions, store opening hours and directions, emergency call-out triage and job-status updates for customers. The first version covers the call types that cost you the most time, and further ones are added once the agent runs reliably.
We are not tied to one office: the agent answers for Repentigny, Montreal, Quebec City, Sherbrooke, Brossard and Sydney and anywhere else in Quebec where you operate, and everything is logged together in your CRM.
Outbound calling in Canada means the CRTC’s telemarketing rules and the National Do Not Call List, with CASL applying to any follow-up messages. Callers must identify themselves, observe permitted calling hours and honour opt-out requests. Inbound calls from your own customers are much less regulated. Personal data is covered by PIPEDA or the applicable provincial privacy law in Quebec. In Quebec, customers also expect service in French, and Law 25 sets additional privacy duties, so we build bilingual French/English call flows. This is general information, not legal advice; have your counsel review any outbound calling programme.
First we listen to how calls reach your Repentigny business today. Then we build the conversation flow, connect calendar and CRM, agree when the agent hands over to a person and run test calls with your team. After launch we read transcripts together and tighten the answers. All times follow Eastern Time.
Agents can be configured for more than one language and switch based on what the caller speaks. We test with recordings that reflect your real callers, because accuracy depends on audio quality and vocabulary, and we improve it from transcripts after launch.
No. We build, host and maintain the agent. You get call summaries and transcripts in the tools you already use, and you can ask us to change scripts, opening hours or handover rules whenever your business changes.
It depends on scope: the number of call types, integrations, languages and call volume, plus the telephony and speech usage costs of your provider. We do not quote a flat price without understanding your calls. After a first conversation you receive a scoped proposal.
Usually yes. Depending on your provider you either forward calls to the agent or move the number to a provider that supports it. Your customers keep dialling the number they already know.
Yes. You define when it transfers: on request, for complaints, for certain keywords or outside the agent’s remit. If nobody is available it takes a message and sends it to you straight away.