Running a business in Manchester means juggling the phone with everything else. ZahrionTech designs AI calling agents that take the repetitive calls off your plate – opening hours, bookings, order and status questions – and pass anything unusual to a person.
Software and IT companies in Manchester use voice agents for first-line support and demo booking. The agent answers product questions from your knowledge base, qualifies inbound leads and creates tickets or meetings automatically.
Studios, agencies and venues in Manchester get bursts of calls around launches and events. The agent handles ticket, booking and schedule questions at any volume and sends press or partnership enquiries to the right person.
Agents and property managers in Manchester lose leads when calls go to voicemail. The agent answers listing enquiries, qualifies buyers or tenants on budget and timing, books viewings in your calendar and logs each lead in your CRM.
Our usual starting list for Manchester is sales enquiry qualification, password and account-access routing, press and partnership routing, event schedule and directions, valuation-request callbacks and logging every lead in your CRM. These are high-volume, predictable calls, so the agent can prove itself quickly before it takes on anything more nuanced.
We are not tied to one office: the agent answers for Manchester, London, Birmingham, Leeds, Glasgow and Liverpool and anywhere else in England where you operate, and everything is logged together in your CRM.
In the UK, outbound marketing calls are governed by the Privacy and Electronic Communications Regulations (PECR) and UK GDPR. Numbers registered with the Telephone Preference Service (TPS or CTPS) must be screened out, fully automated marketing calls need prior consent and callers must identify the business. Answering inbound calls from your own customers is much simpler. This is general information, not legal advice; have your counsel review any outbound calling programme.
A launch for a Manchester business has four stages: scope the call types, build and connect the agent, test with scripted and real-world calls, then go live and improve from transcripts. Opening hours, holidays and after-hours rules are set for UK time (GMT/BST).
Agents can be configured for more than one language and switch based on what the caller speaks. We test with recordings that reflect your real callers, because accuracy depends on audio quality and vocabulary, and we improve it from transcripts after launch.
No. We build, host and maintain the agent. You get call summaries and transcripts in the tools you already use, and you can ask us to change scripts, opening hours or handover rules whenever your business changes.
It depends on scope: the number of call types, integrations, languages and call volume, plus the telephony and speech usage costs of your provider. We do not quote a flat price without understanding your calls. After a first conversation you receive a scoped proposal.
Usually yes. Depending on your provider you either forward calls to the agent or move the number to a provider that supports it. Your customers keep dialling the number they already know.
Yes. You define when it transfers: on request, for complaints, for certain keywords or outside the agent’s remit. If nobody is available it takes a message and sends it to you straight away.