When a customer in Surrey cannot get through, the next number they try is your competitor’s. A voice agent keeps your line open: it picks up, helps, and tells your staff what happened – all without adding to your headcount.
Plumbers, electricians, HVAC and cleaning companies in Surrey cannot answer the phone on a job. The agent picks up, asks what is wrong, gives your standard call-out information and books the visit into your schedule.
Agents and property managers in Surrey lose leads when calls go to voicemail. The agent answers listing enquiries, qualifies buyers or tenants on budget and timing, books viewings in your calendar and logs each lead in your CRM.
Clinics and practices in Surrey lose time to scheduling calls. The agent books, confirms and reschedules appointments, answers opening-hours and location questions, and flags urgent callers to staff immediately instead of handling anything clinical itself.
Quote and site-visit bookings, job-status updates for customers, tenant maintenance requests, logging every lead in your CRM, routing urgent callers straight to staff and appointment reminders and reschedules: these are the calls home & field services teams in Surrey tell us eat the most time, so they are the first ones we automate.
Besides Surrey itself, we work with businesses in Vancouver, Victoria, Kelowna, Markham and Laval and across British Columbia. Because the agent runs in the cloud, there is nothing to install on site, and phone numbers can follow your existing telephony provider.
In Canada, outbound telemarketing is regulated by the CRTC’s Unsolicited Telecommunications Rules and the National Do Not Call List, and commercial electronic messages by CASL. Telemarketing calls are limited to set hours, callers must identify themselves and opt-outs must be honoured. Answering inbound calls from your own customers is far less restricted. Personal data is covered by PIPEDA or the applicable provincial privacy law in British Columbia. In British Columbia, private-sector privacy is governed by the provincial Personal Information Protection Act rather than PIPEDA. This is general information, not legal advice; have your counsel review any outbound calling programme.
Nothing has to be installed in your Surrey office. The agent is configured in the cloud, attached to a number you choose and linked to the tools your staff already use. We rehearse it on realistic calls, switch it on for a small share of traffic first, and widen coverage when the results look right.
Agents can be configured for more than one language and switch based on what the caller speaks. We test with recordings that reflect your real callers, because accuracy depends on audio quality and vocabulary, and we improve it from transcripts after launch.
No. We build, host and maintain the agent. You get call summaries and transcripts in the tools you already use, and you can ask us to change scripts, opening hours or handover rules whenever your business changes.
It depends on scope: the number of call types, integrations, languages and call volume, plus the telephony and speech usage costs of your provider. We do not quote a flat price without understanding your calls. After a first conversation you receive a scoped proposal.
Usually yes. Depending on your provider you either forward calls to the agent or move the number to a provider that supports it. Your customers keep dialling the number they already know.
Yes. You define when it transfers: on request, for complaints, for certain keywords or outside the agent’s remit. If nobody is available it takes a message and sends it to you straight away.