Running a business in Peterborough means juggling the phone with everything else. ZahrionTech designs AI calling agents that take the repetitive calls off your plate – opening hours, bookings, order and status questions – and pass anything unusual to a person.
Schools, colleges and training providers in Peterborough face enrolment peaks. The agent answers course, fee and deadline questions, books campus tours or advisory calls and sends the details by SMS or email.
Manufacturers and suppliers in Peterborough take order-status, quote-request and supplier calls all day. The agent answers the routine ones from your ERP data and routes technical or commercial questions to the right department.
Clinics and practices in Peterborough lose time to scheduling calls. The agent books, confirms and reschedules appointments, answers opening-hours and location questions, and flags urgent callers to staff immediately instead of handling anything clinical itself.
Most Peterborough projects begin with open-day and campus-tour bookings, application-deadline reminders, supplier delivery-slot bookings, spare-parts availability checks, appointment reminders and reschedules and opening hours, directions and parking questions. Each call type is tested with realistic recordings before it goes live.
The same setup serves nearby locations such as Toronto, Ottawa, Hamilton, Niagara Falls and St. Catharines. If you have branches across Ontario, one agent can answer for all of them and route each call by location.
Outbound calling in Canada means the CRTC’s telemarketing rules and the National Do Not Call List, with CASL applying to any follow-up messages. Callers must identify themselves, observe permitted calling hours and honour opt-out requests. Inbound calls from your own customers are much less regulated. Personal data is covered by PIPEDA or the applicable provincial privacy law in Ontario. This is general information, not legal advice; have your counsel review any outbound calling programme.
First we listen to how calls reach your Peterborough business today. Then we build the conversation flow, connect calendar and CRM, agree when the agent hands over to a person and run test calls with your team. After launch we read transcripts together and tighten the answers. All times follow Eastern Time.
Agents can be configured for more than one language and switch based on what the caller speaks. We test with recordings that reflect your real callers, because accuracy depends on audio quality and vocabulary, and we improve it from transcripts after launch.
No. We build, host and maintain the agent. You get call summaries and transcripts in the tools you already use, and you can ask us to change scripts, opening hours or handover rules whenever your business changes.
It depends on scope: the number of call types, integrations, languages and call volume, plus the telephony and speech usage costs of your provider. We do not quote a flat price without understanding your calls. After a first conversation you receive a scoped proposal.
Usually yes. Depending on your provider you either forward calls to the agent or move the number to a provider that supports it. Your customers keep dialling the number they already know.
Yes. You define when it transfers: on request, for complaints, for certain keywords or outside the agent’s remit. If nobody is available it takes a message and sends it to you straight away.