If your Ottawa team spends the day answering the same phone questions, an AI calling agent can take that load. ZahrionTech builds voice agents that handle inbound calls and, where you have consent, outbound calls for Ottawa businesses – connected to your calendar, CRM and phone system.
Public bodies and their contractors in Ottawa can use a voice agent for out-of-hours information lines, appointment booking and routing callers to the correct department.
Software and IT companies in Ottawa use voice agents for first-line support and demo booking. The agent answers product questions from your knowledge base, qualifies inbound leads and creates tickets or meetings automatically.
Clinics and practices in Ottawa lose time to scheduling calls. The agent books, confirms and reschedules appointments, answers opening-hours and location questions, and flags urgent callers to staff immediately instead of handling anything clinical itself.
Our usual starting list for Ottawa is appointment booking for services, routing callers to the correct department, first-line support triage, demo and onboarding bookings, opening hours, directions and parking questions and routing urgent callers straight to staff. These are high-volume, predictable calls, so the agent can prove itself quickly before it takes on anything more nuanced.
Teams in Ottawa and around it – including Toronto, Hamilton, Kitchener, Winnipeg and Quebec City – use the same approach: one agent, one script, one view of all calls. You can add further locations in Ontario later without starting over.
In Canada, outbound telemarketing is regulated by the CRTC’s Unsolicited Telecommunications Rules and the National Do Not Call List, and commercial electronic messages by CASL. Telemarketing calls are limited to set hours, callers must identify themselves and opt-outs must be honoured. Answering inbound calls from your own customers is far less restricted. Personal data is covered by PIPEDA or the applicable provincial privacy law in Ontario. This is general information, not legal advice; have your counsel review any outbound calling programme.
For Ottawa we keep the first project deliberately small: a few call types, one calendar, one CRM. When that works we add languages, locations or outbound reminders. Scheduling follows Eastern Time from day one.
Agents can be configured for more than one language and switch based on what the caller speaks. We test with recordings that reflect your real callers, because accuracy depends on audio quality and vocabulary, and we improve it from transcripts after launch.
No. We build, host and maintain the agent. You get call summaries and transcripts in the tools you already use, and you can ask us to change scripts, opening hours or handover rules whenever your business changes.
It depends on scope: the number of call types, integrations, languages and call volume, plus the telephony and speech usage costs of your provider. We do not quote a flat price without understanding your calls. After a first conversation you receive a scoped proposal.
Usually yes. Depending on your provider you either forward calls to the agent or move the number to a provider that supports it. Your customers keep dialling the number they already know.
Yes. You define when it transfers: on request, for complaints, for certain keywords or outside the agent’s remit. If nobody is available it takes a message and sends it to you straight away.