Small teams in Newmarket rarely have someone free to answer every call. A voice agent built by ZahrionTech picks up when your staff cannot, understands what the caller wants and either solves it on the call or hands over with a written summary.
Clinics and practices in Newmarket lose time to scheduling calls. The agent books, confirms and reschedules appointments, answers opening-hours and location questions, and flags urgent callers to staff immediately instead of handling anything clinical itself.
Retailers and online shops in Newmarket get calls about orders, returns and stock. The agent checks order status through your shop system, explains your return policy and hands complaints to a person.
Agents and property managers in Newmarket lose leads when calls go to voicemail. The agent answers listing enquiries, qualifies buyers or tenants on budget and timing, books viewings in your calendar and logs each lead in your CRM.
Our usual starting list for Newmarket is new-patient bookings, fee and insurance questions from your FAQ, store opening hours and directions, order-status look-ups, tenant maintenance requests and logging every lead in your CRM. These are high-volume, predictable calls, so the agent can prove itself quickly before it takes on anything more nuanced.
We are not tied to one office: the agent answers for Newmarket, Toronto, Ottawa, Hamilton, Sarnia and Belleville and anywhere else in Ontario where you operate, and everything is logged together in your CRM.
Outbound calling in Canada means the CRTC’s telemarketing rules and the National Do Not Call List, with CASL applying to any follow-up messages. Callers must identify themselves, observe permitted calling hours and honour opt-out requests. Inbound calls from your own customers are much less regulated. Personal data is covered by PIPEDA or the applicable provincial privacy law in Ontario. This is general information, not legal advice; have your counsel review any outbound calling programme.
A launch for a Newmarket business has four stages: scope the call types, build and connect the agent, test with scripted and real-world calls, then go live and improve from transcripts. Opening hours, holidays and after-hours rules are set for Eastern Time.
Agents can be configured for more than one language and switch based on what the caller speaks. We test with recordings that reflect your real callers, because accuracy depends on audio quality and vocabulary, and we improve it from transcripts after launch.
No. We build, host and maintain the agent. You get call summaries and transcripts in the tools you already use, and you can ask us to change scripts, opening hours or handover rules whenever your business changes.
It depends on scope: the number of call types, integrations, languages and call volume, plus the telephony and speech usage costs of your provider. We do not quote a flat price without understanding your calls. After a first conversation you receive a scoped proposal.
Usually yes. Depending on your provider you either forward calls to the agent or move the number to a provider that supports it. Your customers keep dialling the number they already know.
Yes. You define when it transfers: on request, for complaints, for certain keywords or outside the agent’s remit. If nobody is available it takes a message and sends it to you straight away.