Running a business in Wrexham means juggling the phone with everything else. ZahrionTech designs AI calling agents that take the repetitive calls off your plate – opening hours, bookings, order and status questions – and pass anything unusual to a person.
Manufacturers and suppliers in Wrexham take order-status, quote-request and supplier calls all day. The agent answers the routine ones from your ERP data and routes technical or commercial questions to the right department.
Freight, courier and warehouse operations in Wrexham field constant status and delivery-window calls. The agent looks up shipment status through your systems, reschedules deliveries and escalates exceptions to dispatch.
Retailers and online shops in Wrexham get calls about orders, returns and stock. The agent checks order status through your shop system, explains your return policy and hands complaints to a person.
If we were scoping your Wrexham project today, the first call types would likely be order-status enquiries, supplier delivery-slot bookings, exception reports routed to dispatch, delivery-window changes, stock-availability checks and order-status look-ups. Everything else can wait until those run smoothly.
Our work for Wrexham carries over to the surrounding area, from Cardiff, Swansea, Newport, Bangor (Wales) and Derry-Londonderry to the rest of Wales. You pick the phone numbers and opening hours per location; the agent and its reporting stay in one place.
In the UK, outbound marketing calls are governed by the Privacy and Electronic Communications Regulations (PECR) and UK GDPR. Numbers registered with the Telephone Preference Service (TPS or CTPS) must be screened out, fully automated marketing calls need prior consent and callers must identify the business. Answering inbound calls from your own customers is much simpler. In Wales, customers may also expect a Welsh-language option, which can be built into the call flow. This is general information, not legal advice; have your counsel review any outbound calling programme.
You tell us how calls should go – what to say, what to ask, when to give up and hand over. We turn that into a conversation flow, connect it to your tools in Wrexham and rehearse it until it sounds like your business. Hours and holidays follow UK time (GMT/BST).
Agents can be configured for more than one language and switch based on what the caller speaks. We test with recordings that reflect your real callers, because accuracy depends on audio quality and vocabulary, and we improve it from transcripts after launch.
No. We build, host and maintain the agent. You get call summaries and transcripts in the tools you already use, and you can ask us to change scripts, opening hours or handover rules whenever your business changes.
It depends on scope: the number of call types, integrations, languages and call volume, plus the telephony and speech usage costs of your provider. We do not quote a flat price without understanding your calls. After a first conversation you receive a scoped proposal.
Usually yes. Depending on your provider you either forward calls to the agent or move the number to a provider that supports it. Your customers keep dialling the number they already know.
Yes. You define when it transfers: on request, for complaints, for certain keywords or outside the agent’s remit. If nobody is available it takes a message and sends it to you straight away.