A ringing phone in Dundee is rarely convenient: it comes during a job, a meeting or a rush. ZahrionTech builds AI calling agents that answer those calls in a natural voice, deal with the routine ones and leave your team a clean summary of the rest.
Software and IT companies in Dundee use voice agents for first-line support and demo booking. The agent answers product questions from your knowledge base, qualifies inbound leads and creates tickets or meetings automatically.
Clinics and practices in Dundee lose time to scheduling calls. The agent books, confirms and reschedules appointments, answers opening-hours and location questions, and flags urgent callers to staff immediately instead of handling anything clinical itself.
Schools, colleges and training providers in Dundee face enrolment peaks. The agent answers course, fee and deadline questions, books campus tours or advisory calls and sends the details by SMS or email.
For technology & software, healthcare and education businesses in Dundee we usually start with sales enquiry qualification, demo and onboarding bookings, new-patient bookings, routing urgent callers straight to staff, course and fee questions and application-deadline reminders. The first version covers the call types that cost you the most time, and further ones are added once the agent runs reliably.
Besides Dundee itself, we work with businesses in Glasgow, Edinburgh, Aberdeen, Swansea and Bath and across Scotland. Because the agent runs in the cloud, there is nothing to install on site, and phone numbers can follow your existing telephony provider.
In the UK, outbound marketing calls are governed by the Privacy and Electronic Communications Regulations (PECR) and UK GDPR. Numbers registered with the Telephone Preference Service (TPS or CTPS) must be screened out, fully automated marketing calls need prior consent and callers must identify the business. Answering inbound calls from your own customers is much simpler. The same PECR rules apply in Scotland as across the rest of the UK. This is general information, not legal advice; have your counsel review any outbound calling programme.
Nothing has to be installed in your Dundee office. The agent is configured in the cloud, attached to a number you choose and linked to the tools your staff already use. We rehearse it on realistic calls, switch it on for a small share of traffic first, and widen coverage when the results look right.
Agents can be configured for more than one language and switch based on what the caller speaks. We test with recordings that reflect your real callers, because accuracy depends on audio quality and vocabulary, and we improve it from transcripts after launch.
No. We build, host and maintain the agent. You get call summaries and transcripts in the tools you already use, and you can ask us to change scripts, opening hours or handover rules whenever your business changes.
It depends on scope: the number of call types, integrations, languages and call volume, plus the telephony and speech usage costs of your provider. We do not quote a flat price without understanding your calls. After a first conversation you receive a scoped proposal.
Usually yes. Depending on your provider you either forward calls to the agent or move the number to a provider that supports it. Your customers keep dialling the number they already know.
Yes. You define when it transfers: on request, for complaints, for certain keywords or outside the agent’s remit. If nobody is available it takes a message and sends it to you straight away.