Small teams in Richmond rarely have someone free to answer every call. A voice agent built by ZahrionTech picks up when your staff cannot, understands what the caller wants and either solves it on the call or hands over with a written summary.
Freight, courier and warehouse operations in Richmond field constant status and delivery-window calls. The agent looks up shipment status through your systems, reschedules deliveries and escalates exceptions to dispatch.
Tour operators, attractions and travel agencies in Richmond get seasonal call spikes. The agent answers availability and itinerary questions, takes booking requests and replies in the caller’s language.
Retailers and online shops in Richmond get calls about orders, returns and stock. The agent checks order status through your shop system, explains your return policy and hands complaints to a person.
Our usual starting list for Richmond is exception reports routed to dispatch, collection bookings, availability and itinerary questions, seasonal opening times, stock-availability checks and store opening hours and directions. These are high-volume, predictable calls, so the agent can prove itself quickly before it takes on anything more nuanced.
We are not tied to one office: the agent answers for Richmond, Vancouver, Victoria, Kelowna, Coquitlam and Maple Ridge and anywhere else in British Columbia where you operate, and everything is logged together in your CRM.
In Canada, outbound telemarketing is regulated by the CRTC’s Unsolicited Telecommunications Rules and the National Do Not Call List, and commercial electronic messages by CASL. Telemarketing calls are limited to set hours, callers must identify themselves and opt-outs must be honoured. Answering inbound calls from your own customers is far less restricted. Personal data is covered by PIPEDA or the applicable provincial privacy law in British Columbia. In British Columbia, private-sector privacy is governed by the provincial Personal Information Protection Act rather than PIPEDA. This is general information, not legal advice; have your counsel review any outbound calling programme.
You tell us how calls should go – what to say, what to ask, when to give up and hand over. We turn that into a conversation flow, connect it to your tools in Richmond and rehearse it until it sounds like your business. Hours and holidays follow Pacific Time.
Agents can be configured for more than one language and switch based on what the caller speaks. We test with recordings that reflect your real callers, because accuracy depends on audio quality and vocabulary, and we improve it from transcripts after launch.
No. We build, host and maintain the agent. You get call summaries and transcripts in the tools you already use, and you can ask us to change scripts, opening hours or handover rules whenever your business changes.
It depends on scope: the number of call types, integrations, languages and call volume, plus the telephony and speech usage costs of your provider. We do not quote a flat price without understanding your calls. After a first conversation you receive a scoped proposal.
Usually yes. Depending on your provider you either forward calls to the agent or move the number to a provider that supports it. Your customers keep dialling the number they already know.
Yes. You define when it transfers: on request, for complaints, for certain keywords or outside the agent’s remit. If nobody is available it takes a message and sends it to you straight away.