Running a business in Fredericton means juggling the phone with everything else. ZahrionTech designs AI calling agents that take the repetitive calls off your plate – opening hours, bookings, order and status questions – and pass anything unusual to a person.
Public bodies and their contractors in Fredericton can use a voice agent for out-of-hours information lines, appointment booking and routing callers to the correct department.
Schools, colleges and training providers in Fredericton face enrolment peaks. The agent answers course, fee and deadline questions, books campus tours or advisory calls and sends the details by SMS or email.
Software and IT companies in Fredericton use voice agents for first-line support and demo booking. The agent answers product questions from your knowledge base, qualifies inbound leads and creates tickets or meetings automatically.
For public sector & services, education and technology & software businesses in Fredericton we usually start with collecting details for follow-up, routing callers to the correct department, course and fee questions, sending course details by SMS or email, sales enquiry qualification and password and account-access routing. The first version covers the call types that cost you the most time, and further ones are added once the agent runs reliably.
Our work for Fredericton carries over to the surrounding area, from Moncton, Saint John, Miramichi, Charlottetown and Mississauga to the rest of New Brunswick. You pick the phone numbers and opening hours per location; the agent and its reporting stay in one place.
In Canada, outbound telemarketing is regulated by the CRTC’s Unsolicited Telecommunications Rules and the National Do Not Call List, and commercial electronic messages by CASL. Telemarketing calls are limited to set hours, callers must identify themselves and opt-outs must be honoured. Answering inbound calls from your own customers is far less restricted. Personal data is covered by PIPEDA or the applicable provincial privacy law in New Brunswick. This is general information, not legal advice; have your counsel review any outbound calling programme.
You tell us how calls should go – what to say, what to ask, when to give up and hand over. We turn that into a conversation flow, connect it to your tools in Fredericton and rehearse it until it sounds like your business. Hours and holidays follow Atlantic Time.
Agents can be configured for more than one language and switch based on what the caller speaks. We test with recordings that reflect your real callers, because accuracy depends on audio quality and vocabulary, and we improve it from transcripts after launch.
No. We build, host and maintain the agent. You get call summaries and transcripts in the tools you already use, and you can ask us to change scripts, opening hours or handover rules whenever your business changes.
It depends on scope: the number of call types, integrations, languages and call volume, plus the telephony and speech usage costs of your provider. We do not quote a flat price without understanding your calls. After a first conversation you receive a scoped proposal.
Usually yes. Depending on your provider you either forward calls to the agent or move the number to a provider that supports it. Your customers keep dialling the number they already know.
Yes. You define when it transfers: on request, for complaints, for certain keywords or outside the agent’s remit. If nobody is available it takes a message and sends it to you straight away.