Running a business in Whyalla means juggling the phone with everything else. ZahrionTech designs AI calling agents that take the repetitive calls off your plate – opening hours, bookings, order and status questions – and pass anything unusual to a person.
Manufacturers and suppliers in Whyalla take order-status, quote-request and supplier calls all day. The agent answers the routine ones from your ERP data and routes technical or commercial questions to the right department.
Energy and field-service companies in Whyalla deal with outage reports, billing questions and site-visit scheduling. The agent triages the call, collects the details your crew needs and books or confirms visits.
Clinics and practices in Whyalla lose time to scheduling calls. The agent books, confirms and reschedules appointments, answers opening-hours and location questions, and flags urgent callers to staff immediately instead of handling anything clinical itself.
Spare-parts availability checks, supplier delivery-slot bookings, site-visit scheduling, collecting address and fault details for crews, routing urgent callers straight to staff and appointment reminders and reschedules: these are the calls manufacturing & industry teams in Whyalla tell us eat the most time, so they are the first ones we automate.
The same setup serves nearby locations such as Adelaide, Mount Gambier, Port Augusta, Murray Bridge and Devonport. If you have branches across South Australia, one agent can answer for all of them and route each call by location.
For outbound calls in Australia, the Do Not Call Register Act 2006 and the 2017 Telemarketing Industry Standard apply: wash numbers against the register, call only within the permitted weekday and Saturday hours, identify the caller and end the call when asked. Inbound calls from your own customers are far less restricted. South Australia’s own surveillance-devices law also limits recording private conversations without consent. Personal information is handled under the Privacy Act 1988. This is general information, not legal advice; have your counsel review any outbound calling programme.
You tell us how calls should go – what to say, what to ask, when to give up and hand over. We turn that into a conversation flow, connect it to your tools in Whyalla and rehearse it until it sounds like your business. Hours and holidays follow ACST/ACDT.
Agents can be configured for more than one language and switch based on what the caller speaks. We test with recordings that reflect your real callers, because accuracy depends on audio quality and vocabulary, and we improve it from transcripts after launch.
No. We build, host and maintain the agent. You get call summaries and transcripts in the tools you already use, and you can ask us to change scripts, opening hours or handover rules whenever your business changes.
It depends on scope: the number of call types, integrations, languages and call volume, plus the telephony and speech usage costs of your provider. We do not quote a flat price without understanding your calls. After a first conversation you receive a scoped proposal.
Usually yes. Depending on your provider you either forward calls to the agent or move the number to a provider that supports it. Your customers keep dialling the number they already know.
Yes. You define when it transfers: on request, for complaints, for certain keywords or outside the agent’s remit. If nobody is available it takes a message and sends it to you straight away.