Customers in Geelong expect an answer the first time they call. An AI calling agent gives them one at any hour: it greets the caller, answers the common questions, books the slot and records the details for your team.
Manufacturers and suppliers in Geelong take order-status, quote-request and supplier calls all day. The agent answers the routine ones from your ERP data and routes technical or commercial questions to the right department.
Clinics and practices in Geelong lose time to scheduling calls. The agent books, confirms and reschedules appointments, answers opening-hours and location questions, and flags urgent callers to staff immediately instead of handling anything clinical itself.
Schools, colleges and training providers in Geelong face enrolment peaks. The agent answers course, fee and deadline questions, books campus tours or advisory calls and sends the details by SMS or email.
Most Geelong projects begin with order-status enquiries, quote-request intake, fee and insurance questions from your FAQ, routing urgent callers straight to staff, sending course details by SMS or email and routing to admissions advisers. Each call type is tested with realistic recordings before it goes live.
Besides Geelong itself, we work with businesses in Melbourne, Ballarat, Bendigo, Townsville and Cairns and across Victoria. Because the agent runs in the cloud, there is nothing to install on site, and phone numbers can follow your existing telephony provider.
In Australia, outbound telemarketing is regulated by the Do Not Call Register Act 2006 and the Telemarketing and Research Calls Industry Standard 2017, enforced by the ACMA. Numbers on the Do Not Call Register are off-limits for most marketing calls, calls are limited to weekdays 9 a.m.–8 p.m. and Saturdays 9 a.m.–5 p.m. (none on Sundays or public holidays), and callers must identify themselves and end the call on request. Victoria’s own surveillance-devices law also limits recording private conversations without consent. Personal information is handled under the Privacy Act 1988. This is general information, not legal advice; have your counsel review any outbound calling programme.
Nothing has to be installed in your Geelong office. The agent is configured in the cloud, attached to a number you choose and linked to the tools your staff already use. We rehearse it on realistic calls, switch it on for a small share of traffic first, and widen coverage when the results look right.
Agents can be configured for more than one language and switch based on what the caller speaks. We test with recordings that reflect your real callers, because accuracy depends on audio quality and vocabulary, and we improve it from transcripts after launch.
No. We build, host and maintain the agent. You get call summaries and transcripts in the tools you already use, and you can ask us to change scripts, opening hours or handover rules whenever your business changes.
It depends on scope: the number of call types, integrations, languages and call volume, plus the telephony and speech usage costs of your provider. We do not quote a flat price without understanding your calls. After a first conversation you receive a scoped proposal.
Usually yes. Depending on your provider you either forward calls to the agent or move the number to a provider that supports it. Your customers keep dialling the number they already know.
Yes. You define when it transfers: on request, for complaints, for certain keywords or outside the agent’s remit. If nobody is available it takes a message and sends it to you straight away.